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  1. Jahia Community
  2. JAHIA-4772

Some notifications email are not received, although they seem to be actually sent

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Details

    • Bug
    • Resolution: Done
    • Major
    • xCM 6.0.0
    • xCM 6.0.0
    • None

    Description

      60 r27138

      I have configured email settings, using an unauthenticated and without TLS server (smtp.deckpoint.ch), and using an authenticated and using TLS server (smtp.gmail.com)

      In both cases:
      _ If I click on "test settings" button in admin center, I well receive an email
      _ when an email should be sent due to workflow event or subscribtion, an email seems to be sent (regarding logs), but I receive nothing.

      I have activated debug mode, and compared the details of e-mail server communication, but found no explanation. (See test_settings.log and Workflow.log)

      TestRail: Results

        Attachments

          1. screenshot-1.jpg
            72 kB
            Sergiy Shyrkov
          2. screenshot-2.jpg
            85 kB
            Sergiy Shyrkov
          3. screenshot-3.jpg
            91 kB
            Sergiy Shyrkov
          4. screenshot-4.jpg
            196 kB
            Sergiy Shyrkov
          5. screenshot-5.jpg
            48 kB
            Sergiy Shyrkov
          6. screenshot-6.jpg
            56 kB
            Sergiy Shyrkov
          7. screenshot-7.jpg
            50 kB
            Sergiy Shyrkov
          8. test_settings.log
            4 kB
            Damien Saulnier
          9. WF_engine.JPG
            67 kB
            aafshar [X]
          10. Workflow.log
            6 kB
            Damien Saulnier

          Activity

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              shyrkov Sergiy Shyrkov (Inactive)
              dsaulnier_old Damien Saulnier
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              Dates

                Created:
                Updated:
                Resolved:

                TestRail: Runs

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                    Packages

                      Version Package
                      xCM 6.0.0