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  1. Jahia Community
  2. JAHIA-4772

Some notifications email are not received, although they seem to be actually sent

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Details

    • Bug
    • Resolution: Done
    • Major
    • xCM 6.0.0
    • xCM 6.0.0
    • None

    Description

      60 r27138

      I have configured email settings, using an unauthenticated and without TLS server (smtp.deckpoint.ch), and using an authenticated and using TLS server (smtp.gmail.com)

      In both cases:
      _ If I click on "test settings" button in admin center, I well receive an email
      _ when an email should be sent due to workflow event or subscribtion, an email seems to be sent (regarding logs), but I receive nothing.

      I have activated debug mode, and compared the details of e-mail server communication, but found no explanation. (See test_settings.log and Workflow.log)

      TestRail: Results

        Attachments

          1. Workflow.log
            6 kB
          2. WF_engine.JPG
            WF_engine.JPG
            67 kB
          3. test_settings.log
            4 kB
          4. screenshot-7.jpg
            screenshot-7.jpg
            50 kB
          5. screenshot-6.jpg
            screenshot-6.jpg
            56 kB
          6. screenshot-5.jpg
            screenshot-5.jpg
            48 kB
          7. screenshot-4.jpg
            screenshot-4.jpg
            196 kB
          8. screenshot-3.jpg
            screenshot-3.jpg
            91 kB
          9. screenshot-2.jpg
            screenshot-2.jpg
            85 kB
          10. screenshot-1.jpg
            screenshot-1.jpg
            72 kB

          Activity

            People

              shyrkov Sergiy Shyrkov (Inactive)
              dsaulnier_old Damien Saulnier
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              Dates

                Created:
                Updated:
                Resolved:

                TestRail: Runs

                  TestRail: Cases

                    Packages

                      Version Package
                      xCM 6.0.0